Contact Seek-Chat (Not DeepSeek Support)

This is not DeepSeek’s support channel. Seek-Chat is an independent tool with no connection to DeepSeek, and messages sent here do not reach DeepSeek in any form. We cannot see, unlock, recover, close or refund a DeepSeek account, we cannot reset a DeepSeek password or API key, and we cannot tell you why an official DeepSeek service is slow or unavailable. For anything involving your DeepSeek account, billing or official apps, contact DeepSeek directly through the channels listed on their own website.

What we can help with is Seek-Chat itself — this page, this chat box, and the way it behaves.

Email: [email protected]

Write to us about

• Something is broken. The chat will not load, replies stop halfway, the model switcher does nothing, a button does not respond on your phone.
• A rate limit looks wrong. You are being told to wait when you have barely sent anything.
• A privacy request. Access, correction or erasure of whatever we hold that relates to you. See the privacy policy for what that is in practice.
• A bad answer that needs reporting. Output that was harmful, or that presented itself as coming from DeepSeek rather than from an independent tool.
• Legal, takedown or press. Copyright complaints, trademark questions, or a request for comment.
• Anything about the site content. A page that is out of date, a broken link, a claim you believe is wrong.

Please do not write to us about

• DeepSeek account access, sign-in problems, or verification codes.
• DeepSeek subscription charges, refunds, invoices or API credit.
• DeepSeek API keys — creating them, losing them, or getting them reissued.
• Outages of the official DeepSeek chat, mobile app or developer platform.
• Recovering a conversation you had here. Nothing is stored — not in your browser and not on our server — so once the tab is closed or reloaded we have no way to recover it.

We read every message that arrives, but we do not have a support desk, and there is nothing useful we can say about a DeepSeek account. Those messages will simply go unanswered, which helps nobody.

Making a report useful

Bug reports are much easier to act on with a little detail. If you can, tell us the page URL, which browser and device you were using, roughly when it happened, which model was selected, and what you saw on screen — an error message, or a description of what went wrong. A screenshot usually settles it faster than a paragraph.

Do not paste passwords, API keys, card numbers, or anything else confidential into an email to us. We will never ask you for a credential, and we have no use for one.

Response times

Seek-Chat is run by a small team. Most email is answered within a few working days. Privacy requests are handled within 30 days, and we will tell you if we need to verify who you are before acting on one. There is no telephone line and no live chat support.

How to reach us

Email [email protected]. Include the page URL and, for a bug, your browser and what you saw on screen. We read everything that arrives.